My Call Cloud Partners
The ever-evolving and expanding roster of our call center software partnerships extend the capabilities of our contact center business partners. My Call Cloud makes the right connections and delivers our partnerships as available resources and tools for call center operations, amplifying services and ultimately, customer experiences.
My Call Cloud partners extend the capabilities of our software and technology solutions providing a more unified communications systems and broad offering to business partners and contact centers of any size through enterprise.
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Partners & Integrations
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Blind Institue of Technology
My Call Cloud created call center software for visually impaired agents, enabling BIT to connect their contacts to a new sector of the workforce.
My Call Cloud Hosted Contact Center Features
Blended Call Center
Built-In Telephony
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Escalation Management
IVR/Voice Recognition
Inbound Call Center
Live Chat
Manual Dialer
Call Barging
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics
Telephony Integration
TCPA Compliant
My Call Cloud Contact Center Software Solutions
Automatic Call Distribution
Using automatic call distribution, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences.
My Call Cloud Contact Center Software Solutions Are Reliable And Scalable
The #1 Most Common Complaint from Call Center Managers
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Agent Productivity and Workforce Optimization
Agent Productivity and Workforce Optimization [...]