My Call Cloud Partners

The ever-evolving and expanding roster of our call center software partnerships extend the capabilities of our contact center business partners. My Call Cloud makes the right connections and delivers our partnerships as available resources and tools for call center operations, amplifying services and ultimately, customer experiences.

My Call Cloud partners extend the capabilities of our software and technology solutions providing a more unified communications systems and broad offering to business partners and contact centers of any size through enterprise.

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Amplify Resources

Call center software partners that allow for businesses to become industry leaders, break away from the pack and utilize integrations that give awesome customer experiences every time.

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Extend the capabilities of agents and call center operations with partnerships and integrations that get resources one touch or one click away and arm agents with the knowledge and information to reach goals.

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Unified Solution

Our full suite of integrations and call center software partnerships offers contact centers the ability to provide thorough unified communications both upwards, externally to clients and internally to improve performance.

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CRM Partners

Give agents the power to access historical customer data, cross-channel documentation and the ability to seamlessly and effectively communicate account and client changes within the dynamic agent desktop with a bevy of CRM integrations.

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Cloud & API Partners

Gain instant access to data and resources with simplified configuration for agents, administrators, supervisors, and operational staff with comprehensive cloud and API integrations

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Referral Program

Become a My Call Cloud referrer and gain exclusive partnership benefits as well as provide your contacts with a unified, robust, stable and scalable call center software solution.

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Partners & Integrations

DNC.com

Contact Center Compliance has partnered with EVS7 to offer discounted DNC and TCPA compliance packages and products.

My Call Cloud Partner Blind Institute of Technology

Blind Institue of Technology

My Call Cloud created call center software for visually impaired agents, enabling BIT to connect their contacts to a new sector of the workforce.

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

My Call Cloud Hosted Contact Center Features

Blended Call Center
Built-In Telephony
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting

Campaign Management
Escalation Management
IVR/Voice Recognition
Inbound Call Center
Live Chat
Manual Dialer
Call Barging

Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics
Telephony Integration
TCPA Compliant

My Call Cloud Contact Center Software Solutions

Computer Telephony Integration

Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.

CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

Automatic Call Distribution

Using automatic call distribution, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences.

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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