Contact Center Definitions - CCaaS

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What is CCaaS?

“Contact Center As A Service”

what is CCaaS?

What is CCaas – Contact Center as a Service?

CCaaS “Contact Center as a Service” stands for call center software that is built and hosted in the cloud.  Derived from the parent “SaaS” Software as a Service, when contact center technology evolved to cloud hosting that enabled greater efficiency and cost savings, CCaaS was widely adopted by the contact center and call center software industry.  >Learn More.

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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My Call Cloud CCaaS Capabilities

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CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

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Reporting & Analytics

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