What is Call Center CRM?

CRM = Customer Relationship Management

What is Call Center CRM?

What is Call Center CRM?

Call Center CRM is Customer Relationship Management software solutions that aim to improve the overall customer experience by providing contact center agents access to the information and customer history through the CRM (such as Salesforce). My Call Cloud offers call center technology that can integrate with any CRM or platform. A list of My Call Cloud’s native integrations includes Salesforce, VTiger, Sugar CRM and more.  >Learn More.

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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My Call Cloud CCaaS Capabilities

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crm call center software integrations

CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

My Call Cloud call center Reporting and Analytics

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

contact center ringless voicemail no dial

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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My Call Cloud Call Center Software Solutions Are Reliable And Scalable

Complimented by a full-suite of awesome features, customization, premium options and so much more!
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