ACD – Automatic Call Distributor: A type of contact center software phone system can perform functions such as answer incoming calls, gets information and instructions from a database to relay to an agent and uses that information or, pre-set rules to, determine the best way to handle the call. >Learn More.
Call Center CRM: (Customer Relationship Management) are software solutions that help call center agents to access the right information and knowledge about a customer’s history to improve the overall customer experience.>Learn More.
Cloud Call Center: Available via the web and hosted with My Call Cloud in a Tier 3 secure facility is an internet server, that enables all inbound and outbound customer communications to be handled. Email, social media and voice interactions can be accessed from anywhere through the virtual contact center and cloud technology. >Learn More.
CTI – Computer Telephony Integration: CTI enables contact center agents to easily manage phone calls from their computers using softphone technology. CTI is not just limited to answering and making phone calls but also, computer telephony integration can assist call center representatives to take a data-driven approach with customer service needs. >Learn More.
IVR – Interactive Voice Response: A type of contact center software that can be programmed to interact with callers on an inbound and outbound basis to gather information via touch-tone phones and voice responses. >Learn More.
NPS (Net Promoter Score):NPS (Net Promoter® Score) – Both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business is a macro metric based on the single question and has been adopted by leading companies worldwide as the standard for measuring and improving customer loyalty.. >Learn More.
Predictive Dialer: Is a type of outbound calling system that can auto-dial from a list of telephone numbers. The predictive dialer dials automatically and is used to screen for busy signals, disconnected phone numbers, voicemail, and live-human answers. >Learn More.
My Call Cloud Hosted Contact Center Features
Blended Call Center
Inbound Call Center
Outbound Call Center
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Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.
Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.
Reporting & Analytics
Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.
No Dial™ Ringless Voicemail
Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.
Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce. Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!
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