EFFICIENT CONTACT CENTER SOFTWARE ENGINEERED FOR RELIABILITY + SCALABILITY.

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VIRTUAL CONTACT CENTER – Cloud Technology

On-premise contact center servers are costly and require entire teams to maintain unlike virtual contact centers from My Call Cloud.  Clear up physical space for more agents, drastically decrease overhead costs and have your contact center hosted virtually through My Call Cloud and Tier 3 security facilities. With same day setup and easy connectivity, get started faster, in days, not months with simplified implementation.

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Reduce Operational Overhead + Streamline Workflows

Transform your contact center into an efficient operation focused on excellent customer experiences and agent optimizations.  Easily grow and scale with a virtual contact center hosted by My Call Cloud can seamlessly integrate into your daily contact center day to day operations enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

  • Reliable and secure contact center software housed in Tier 3 facilities in the U.S.

  • Scaleable and adaptable to growing workforce and campaign needs.

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My Call Cloud Virtual Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

Contact Center Software Cloud API Integrations Demo

Demo

Request to demo My Call Cloud Contact Center Software and Solutions, see first-hand reliable, industry-leading uptime hosted call center technology.

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CRM Integrations

Choose from a full suite of integrations for a more unified customer experience.  Adapt business tools and technology to leverage agent success and reduce down-time.

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Contact Center Compliance

Have confidence in correct contact handling compliant with federal and state laws and regulations.  My Call Cloud employs the highest data security standards.

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Powerful Analytics

Historical and real-time data and analytics can provide invaluable evidence into campaign performance, agent productivity and call center operations.

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My Call Cloud makes it easy to set up your Contact Center and conquer your goals.

Our Contact Center client support, training and consulting offerings ready your business for success.
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