Reference high level or, in-depth customer information before a call is connected using screen pop software. Integrated with your call center preferred CRM, My Call Cloud custom screen pops can be programmed to populate customer information based on the number calling or, dialed.
Minimize processing time and know exactly who you’re talking to before the call is connected. During connection, access custom and detailed customer interaction and historical information. Use custom screen pops to enhance the customer and agent experience, enabling excellent customer service.
Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce. Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!