Progressive dialer allows for contact center operations to always be calling, giving agents the hands-free power to focus on live-person connected calls. Progressive dialing can run in the background for any size campaign. Automatically numbers from any size list at the pace of your contact center operations. Never stop moving forward, readying agents for connections and excellent customer experiences.
My Call Cloud’s automated dialer software uses powerful VoIP telephony web service paired with cloud dialer technology to allow one or multiple agents to make phone calls from anywhere on any computer to hundreds of landlines or cell phone numbers. Easily upload lists and begin optimizing agent time for peak windows. Let the automatic dialer run in the background ready for agents when a live-person connection has been initiated.
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
Decide how to route a caller with ACD resources based on a customer’s needs and account information. Leverage business rules based on historical data or intelligent algorithms to prioritize channels and interactions.
No Dial™ Ringless Voicemail
Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.
Interactive Voice Response
Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.