Have agents well prepared for sales calls with preview dialer software. Ensure higher success rates with the preview dialer allowing agents to access valuable customer information related to the upcoming call, readying them for the interaction.
Stop wasting time on dropped calls, a true annoyance to the telemarketer, customer service operator and the customer. Connect to the customer immediately using contact center preview dialer technology. Enjoy greater cost efficiency versus a more costly predictive dialer and empower agents to control calling to meet quotas and sales benchmarks smoothly.
Choose between multiple dialing modes to account for workforce and campaign penetration success, avoid idle agents with preview modes serving customer information ready for call connections and higher conversions.
Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce. Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!