Inbound Skills-Based Routing Dialer Software
Seamlessly deliver customers to the right agent, every time with inbound skills-based routing. Dialer software that can intelligently identify callers and match them with the right agents improves customer service and satisfaction. Easily program My Call Cloud dialer software to recognize preset rules according to the CRM integration or caller identification and route to the right agent.
Have agents well prepared for sales calls with skills-based routing dialer software. Ensure higher success rates allowing agents to access valuable customer information related to the upcoming call, readying them for the interaction. Skills-based routing can control volumes and is ready for agent-anywhere access.
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Inbound & Outbound Skills-Based Routing
My Call Cloud offers the fastest dialing on the contact center marketplace. Industry-leading up-times and the most reliable and scalable contact center software leads to the MOST connections using the most carriers costing our business partners less than other software competitors. Enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.
Easily screening for skills-based routing rules integrated with CRMs or, independent rules.
Deliver better customer service and awesome experiences by automatically linking the right agent to the customer, every time.