Computer Telephony Integration (CTI)
Serve customers more efficiently and instantly with CTI screen pops that allow a custom agent view for customer information related to account and calling intent.
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
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Computer Telephony Integration
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Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.
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Discover seamless strategy to deliver a high-end customer experiences across multiple touch points. Rapidly engage agents and connect with customers, alike.
Reporting & Analytics
Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.