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Blended Contact Center: Reliable & Scalable

Finding the perfect balance between customer experience and productivity isn’t difficult to do with My Call Cloud’s Blended contact center software and solutions. Elevate your customer experiences utilizing sophisticated tools, created with inbound efficiencies in mind.  Connect callers with the right agent, the first time, every time with agent skill based routing.  Boost workforce productivity and expand into multiple markets and locations, on-demand scalability when call centers gain a rapid influx, robust CRM integrations and auto call distribution.  My Call Cloud has the full-service suite of blended call center software and technology your business is looking for.

Request a custom quote, or, contact us for a demo.

Ready to better balance your contact center?

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  • blended call center software

My Call Cloud Blended Contact Center Software Technologies

Those Are Just A Few Main Features, There Are Plenty More

  • Easy Installation & Setup

  • Fully Customizable Options

  • ACD with Call Distribution Algorithms

  • Web & Queue

  • Priority Routing

  • Agent Scripting

  • Toll-Free Numbers

  • Easy To Use Management Screen

  • Skills Based Routing

  • Incoming Call Whisper

  • CRM & Custom Integrations

  • Administrator Tools

  • Power Dialer

  • In-Queue Details

  • Projected Wait Times

  • Post Call Surveys

  • Softphone

  • Intuitive Script Design

  • Top Notch Support Service

  • Constant Updates & New Features

  • Voicemail Routing

  • Real Time Data

  • Call Recording

  • Anywhere Agent Capabilities

  • Progressive Dialer

  • Customizable Reports

  • Text-To-Speech

  • Historical & Real Time Analytics

  • IVR

  • Speech Recognition

  • DNC List Management

  • CTI Popovers

  • Time Of Day Routing

Chat now with a Blended Calling EXPERT  888-663-0760

My Call Cloud Contact Center Products

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

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Inbound

Accelerate customer service expectations and elevate the customer experience with Inbound Contact Center features such as on-demand scalability and connecting callers with the right agent the first time, every time with agent skill based routing.

My Call Cloud call center omnichannel solutions

Omnichannel

Discover seamless strategy to deliver a high-end customer experiences across multiple touch points.  Rapidly engage agents and connect with customers, alike.

My Call Cloud call center Reporting and Analytics

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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My Call Cloud Inbound Contact Center Services

Sales & Marketing, Collections, Customer Service & More!

Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals

Contact Center Services

Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more.  See how ultimate contact center customizations can suit any industry to achieve goals.

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My Call Cloud Inbound Contact Center Integrations

Robust Integration Suite

Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

CRM, Application, Product and Open APIs

Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.

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Blended Cloud Call Center Solutions

  • REAL-TIME ANALYTICS

  • TRUE WORKFORCE OPTIMIZATION

  • CLOUD, OPEN-API, CRM INTEGRATIONS

  • REDUNDANCY, BACK-UPS, SECURITY

  • RELIABLE, INSTANTLY SCALEABLE

What Clients Say

The support staff is amazing and the pricing blows the competition away.  You get all of the enterprise features for a SMB price scale.  My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time.  These guys are world class, hands down

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

The team at My Call Cloud has consistently impressed us with their reliability.  They over-deliver on their promises and their system is always up and running.  Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.

Shawn Suhrstedt, President – Cascade Callworks

I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations!  I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks.  My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

If you don’t go with My Call Cloud it would be your biggest technology error in LIFE.

William “Bill” Leggett, President – CTI Collections Services
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Achieve the perfect balance between customer experience and productivity!

Complimented by a full-suite of awesome features, customization, premium options and so much more!
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No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!