CUSTOMIZABLE DYNAMIC AGENT DESKTOP.
DYNAMIC AGENT DESKTOP
Fully customizable dynamic agent desktops empower the call center workforce to deliver better customer experiences, enhance operations and met KPIs. My Call Cloud can integrate with any desired platform through cloud and APIs with simple installation. Get started in days not, weeks and gain instant access to data and resources with simplified configuration for agents, administrators, supervisors, and operational staff. With My Call Cloud’s comprehensive suite of dynamic agent desktop options for optimum workforce agility.
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Reasons to Customize Agent Screens
A customized agent screen can employ many tools and resources such as:
- CRM integrations – valuable and important customer information
- Surveys – gather information about the call, set up future success
- Multi-channel interactions – simultaneously send an SMS text to the customer serving a variety of purposes
- Geographical information – relate to a caller on a localized level, develop better relationships