Call Distribution Software

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Call Distribution Software

Contact center call distribution software leverages business rules based on historical data or intelligent algorithms to prioritize channels and interactions. Decide how to route a caller with powerful contact center call distribution software tools based on a customer’s needs and account information. Easily change routing strategies, all rules changes can be immediately deployed to your call center operations.

Easily dictate how inbound calls are routed with Automatic Call Distribution Systems.  Inbound traffic will follow a preset system of rules to route the caller via agent skills base, background information or identifying customer information. Using call distribution software, call centers can control volume and call traffic when combined with IVR  and deliver better customer experiences with smarter automatic call routing system.

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Contact Center Call Distribution Software

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Contact Center Automatic Call Distribution (ACD)

ACD routing system

Streamline Agent Efforts

Automatically queue and route based on rules

Smart Routing to the Right Agent

Intelligently route callers for better customer experiences with an ACD contact center system

Simplified Call Distribution Solutions

Innovative software allows for all non-technical users

Easily Adjust Rules

Call distribution software that can be easily manipulated without technical assistance

automatic call distribution text

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Automatic Call Distribution Software

contact center automatic call distribution
  • Dialed Number (DNIS)

  • Calling Party Identification (ANI)

  • Skills-Based Routing

  • Intelligent Dynamic Routing

  • Priority Routing & Queueing

  • Scheduled Call Back

  • Queue Optimization

  • Abandoned Call Recovery

  • Improve Contact Resolution

  • Wait Time

  • Queue Position Notification

  • Surveys & Info Collection

contact center ringless voicemail no dial

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

Call Center Software Inbound Solutions

Inbound Solutions

Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.

IVR

Interactive Voice Response

Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.

crm call center software integrations

CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

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My Call Cloud Call Center Software Solutions Are Reliable And Scalable

Complimented by a full-suite of awesome features, customization, premium options and so much more!
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No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!