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AI not for the calls, but for the system

By now, most people in the call center software space have heard of machine learning or Artificial Intelligence. And possibly how to apply it to the call center.  Whether applied within the phone calls or the call center software there is real value to AI. However, the overuse or [...]

Test Your Call Center Sales Leads FREE!

Test junk call center lead lists with My Call Cloud. Why? Because........... not all contact center software is created equal! It is all essentially the same principle, however, My Call Cloud has MORE carriers, MORE connections, BETTER quality, and the most RELIABLE solution. 1,000 leads that produce no results [...]

Improve Agent Performance with Contact Center Reporting & Analytics

Reporting Tools To Improve Contact Center Agent Performance Using built-in and customized reporting and analytics, your contact center should be measuring agent performance to increase workforce optimization and enhance the customer experience. KPIs Benchmark against key performance indicators (KPIs) to identify individual agent performance against overall operational goals.  Easily [...]

Forecasting Contact Center Staffing – Reports & Analytics

Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts.  However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]

Deliver the Best Call Center CX in 2019!

It's 2019 and more than ever, businesses have every opportunity to invest in resources to deliver the best possible CX. Now is the time to capture your customers across multiple channels and interact with them the way they prefer. A customer captured on a platform that has a "premium [...]

Reasons for Custom Agent Screens

Custom agent screens are integral to optimized operations and create a path towards a better CX (customer experience).  A non-customized screen can hinder close ratios for sales.  It can also mean missed opportunities to gather important information about the caller or, call recipient. Reasons to Customize Agent Screens A [...]

What Your Contact Center Can Achieve With Just 2 Hours of (Free) Consulting

Getting the Most out of Contact Center Consulting Services In just 2 (free) hours of customized consulting, your contact center can understand opportunities for efficiency and fill gaps to maximize productivity. My Call Cloud has more than four decades of contact center and software experience and our professionals [...]

How to Decrease Inbound Contact Center Wait Times

Decrease Caller Wait Times & Increase Customer Satisfaction Use these same-day setup resources to decrease inbound contact center wait times and improve overall customer satisfaction. When inbound call volumes are eased and customers are given options to avoid long wait time, agent productivity also benefits. Implementing these add-on [...]

Limiting Manual Calling – Keep Agents Productive!

Easily Limit Manual Calling Limiting manual calling by agents at your contact center can be integral to making sure that agents are optimized, their productivity levels remain high and sales and marketing goals are achieved.  Keeping the workforce focused and on task is a challenge that is prevalent [...]

Benefits of the Preview Dialer

Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits.  Save valuable operational and agent time, make better, more meaningful connections with customers and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!