Preview Dialer Benefits
Adding the preview dialer software to your contact center has many benefits. Save valuable operational and agent time, make better, more meaningful connections with customers and give staff the resources they need to close sales and grow marketing efforts.
Top Benefits of Automatic Phone Call Software – Preview Dialer
1. Save VALUABLE Time.
Not just operational time but, agent time and customer time. Respecting a customer’s personal time by correctly executing the call with the best possible information available to the agent reduces call time and delivers better experiences as well as optimizes the chances of closed sales.
What is a Preview Dialer?
A preview dialer is a type of automatic phone call software that dials for the agent, without manual input and automatically previews the customer information to the agent if the call is connected. This preview information leads the agent to understand the customer and intent better, enabling a faster close ratio and building sales.
2. Immediate Connections
Don’t waste time on bad numbers or dropped calls. Engage agents only when a live human has answered the call with NO DELAY, allowing agents to optimize their time during dialing, but INSTANTLY engage a call recipient when the call is connected. No awkward “definitely an automated-service calling” dead silence, even for a second, that can lead to a call recipient to abandon the call. Engage right away with instant call connections.
3. Better Info = Higher Conversion Rate
Preview detailed customer information relevant to close sales faster. Understand the customer and buying habits, previous conversations and possible roadblocks to avoid when making a marketing and sales call. Close that client better with preview information accessible to agents. Allow agents time between calls to make meaningful introductions and connections to the customer with screen pop information, making more meaningful customer connections and increasing conversion rates. Increased conversion rates mean higher sales. Drive your contact center sales and marketing efforts with a powerful preview dialer.
4. Avoid Dropped Calls
Avoid the awkward “lag time” between connections that can often indicate to customers that the call was automated. Though there is nothing wrong with an automated dialer system, customers often link it to unwanted robocalls versus a customer account inquiry or, general account health check-in that could prove to be very valuable to the call recipient. Avoid dropped calls and wasting agent time holding on to a call that doesn’t connect or ditches too early. Using the preview dialer gives agents the resources to view customer information, instantly make that connection and lower dropped call rates. Lower contact center dropped calls improves overall operational efficiency and grows industry-leading NPS scores.