Contact Center Technology

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My Call Cloud contact center technology news and updates, innovations and industry trends driving changes and growth.

 

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Test Your Call Center Sales Leads FREE!

Test junk call center lead lists with My Call Cloud. Why? Because........... not all contact center software is created equal! It is all essentially the same principle, however, My Call Cloud has MORE carriers, MORE connections, BETTER quality, and the most RELIABLE solution. 1,000 leads that produce no results [...]

Forecasting Contact Center Staffing – Reports & Analytics

Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts.  However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]

Deliver the Best Call Center CX in 2019!

It's 2019 and more than ever, businesses have every opportunity to invest in resources to deliver the best possible CX. Now is the time to capture your customers across multiple channels and interact with them the way they prefer. A customer captured on a platform that has a "premium [...]

How to Decrease Inbound Contact Center Wait Times

Decrease Caller Wait Times & Increase Customer Satisfaction Use these same-day setup resources to decrease inbound contact center wait times and improve overall customer satisfaction. When inbound call volumes are eased and customers are given options to avoid long wait time, agent productivity also benefits. Implementing these add-on [...]

Benefits of the Preview Dialer

Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits.  Save valuable operational and agent time, make better, more meaningful connections with customers and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]

4 Call Center Routing Strategies to Increase Repeat Buyers

Smarter call routing strategies can change your contact center sales and marketing forecasting, increase repeat buyers and develop better customer relationships that foster repeat business. Call center call routing can empower your contact center to make smarter strategic moves when working with inbound and outbound calling. Enabling just four [...]

5 GREAT Reasons To Use IVR

5 Reasons to use IVR + Why it Works! Why stop at 5 reasons to use IVR when this kind of software is such an adaptable technology that can suit the needs of almost all size businesses and their customers? Outlining the benefits of using such a system [...]

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer.  A local dynamic caller ID engages leads, clients and customers in campaigns up to 40% more than call centers  without [...]

Phone Number Validator

Phone Number Validation Phone list cleaning and phone number validation is important for call centers when communicating to customers for understanding the best methods of reaching and contacting individuals and segments of groups.  Maintaining compliance is also a vital element of call centers.  Cell phone verification happens instantaneously [...]

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™.  Text-to-speech ringless voicemail is patent pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!