Contact Center Integrations

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Cloud, Open API, CRM – integrations within My Call Cloud call center software and technology that enhance workforce efficiency and strengthen the customer journey.

Cloud Contact Software Integrations

4 Tools to Improve First Contact Resolution Time

4 Tools That Improve First Contact Resolution (FCR) Service and quality scores can be maximized when contact centers improve first contact resolution times.  First contact resolution (FCR) is a measurable goal that builds customer confidence, brand loyalty, repeat buying and, grows sales.  Implementing four easily integrated software solutions [...]

OmniChannel Solutions

Maybe you would like a automated solution to send out email notices after the __(x#)__ attempt, or to start using SMS messages with a segment of your contacts. You may have been thinking about getting new Toll Free numbers and start publishing them to drive more inbound calls to [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!