A grouping of tested and true contact center best practices for growth, optimization, efficiency, agent and customer experience.
Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer. A local dynamic caller ID engages leads, clients and customers in campaigns up to 40% more than call centers without [...]
MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff are not watching the ‘Dialer.’ They also know staff get focused on specific issues and sometimes do not see critical events building up. Automated Alerts on your [...]
Learn how to effectively leverage your software and technology with tailored contact center consulting services. The My Call Cloud approach is to listen to your specific needs. Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights and tools, that can gain [...]