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Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers w/ ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

Phone Number Validator

Phone Number Validation Phone list cleaning and phone number validation is important for call centers when communicating to customers for understanding the best methods of reaching and contacting individuals and segments of groups.  Maintaining compliance is also a vital element of call centers.  Cell phone verification happens instantaneously [...]

Auto Dialer Software

A auto-dialer is a software driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!