News and updated from My Call Cloud on developments and industry breakthroughs for call center software and contact center best practices.

My Call Cloud Contact Center Software Homepage Feature

Test Your Call Center Sales Leads FREE!

Test junk call center lead lists with My Call Cloud. Why? Because........... not all contact center software is created equal! It is all essentially the same principle, however, My Call Cloud has MORE carriers, MORE connections, BETTER quality, and the most RELIABLE solution. 1,000 leads that produce no results [...]

2019-02-23T18:45:06+00:00February 27th, 2019|Categories: Call Center Software, Contact Center Technology, My Call Cloud|0 Comments

Forecasting Contact Center Staffing – Reports & Analytics

Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts.  However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]

How CTI Screen Pops Improve Customer Experiences

How CTI Screen Pops Improve Customer Experiences Screen pops improve the customer experience, agent efficiency and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every [...]

ONE Tactic to DOUBLE Ringless Voicemail Open Rates

Contact centers can easily increase, even double ringless voicemail open rates using one simple tactic.  Using innovative call center software such as text-to-speech ringless voicemail and direct delivery ringless voicemail with No Dial™, are examples that put your brand in front of customers in intelligent ways, giving your operation [...]

Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers w/ ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

2018-11-12T23:36:58+00:00November 12th, 2018|Categories: Call Center Software, Cloud Technology, Customer Experience|0 Comments

5 GREAT Reasons To Use IVR

5 Reasons to use IVR + Why it Works! Why stop at 5 reasons to use IVR when this kind of software is such an adaptable technology that can suit the needs of almost all size businesses and their customers? Outlining the benefits of using such a system [...]

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer.  A local dynamic caller ID engages leads, clients and customers in campaigns up to 40% more than call centers  without [...]