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News and updated from My Call Cloud on developments and industry breakthroughs for call center software and contact center best practices.

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How CTI Screen Pops Improve Customer Experiences

How CTI Screen Pops Improve Customer Experiences Screen pops improve the customer experience, agent efficiency and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every [...]

ONE Tactic to DOUBLE Ringless Voicemail Open Rates

Contact centers can easily increase, even double ringless voicemail open rates using one simple tactic.  Using innovative call center software such as text-to-speech ringless voicemail and direct delivery ringless voicemail with No Dial™, are examples that put your brand in front of customers in intelligent ways, giving your operation [...]

Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers w/ ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

5 GREAT Reasons To Use IVR

5 Reasons to use IVR + Why it Works! Why stop at 5 reasons to use IVR when this kind of software is such an adaptable technology that can suit the needs of almost all size businesses and their customers? Outlining the benefits of using such a system [...]

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer.  A local dynamic caller ID engages leads, clients and customers in campaigns up to 40% more than call centers  without [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!