Call Center Innovations

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Innovations within the call center industry and My Call Cloud technology solutions. Innovations that increase client efficiencies and grow profit margins.

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™.  Text-to-speech ringless voicemail is patent pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize [...]

No Dial™ Ringless Voicemail Drops

Ringless Voicemail Drop Software My Call Cloud offers ringless voicemail technology through No Dial™ built-in to our cloud contact center software.  No Dial™ is ringless voicemail drop software that offers true voicemail "drops" directly to the customer's voicemail server without ringing the phone line or, leaving a missed call [...]

Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real time with clients by selecting from an array of pre-recorded responses.  Soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations (i.e. [...]

OmniChannel Solutions

Maybe you would like a automated solution to send out email notices after the __(x#)__ attempt, or to start using SMS messages with a segment of your contacts. You may have been thinking about getting new Toll Free numbers and start publishing them to drive more inbound calls to [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!