Agent Optimization

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Contact Center innovations and strategic implementations that lead to an efficient workforce and increase agent successes.

Automated Call Center Agent Alerts

MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff are not watching the ‘Dialer.’  They also know staff get focused on specific issues and sometimes do not see critical events building up.  Automated Alerts on your [...]

Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real time with clients by selecting from an array of pre-recorded responses.  Soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations (i.e. [...]

No Dial™ Ringless Voicemail Drops

Deliver pre-recorded messages to prospects or customers without engaging dialing by loading the voicemail directly onto the customer’s phone server. Utilize the My Call Cloud contact center software industry exclusive: patent pending text-to-speech ringless voicemail drops. Increase contact center productivity and optimize agent workforce.  Add No Dial™ ringless voicemail drop to your outbound contact center suite today and watch engagement numbers soar!